Fault reporting and warranty

HOW TO VALIDATE YOUR WARRANTY

Prior to validate the warranty you must be in possession of a bill of lading containing the following information :

- Customer ID (click here to identify the customer ID).
- Purchased product family (click here to identify the product family).
- Product code (click here to identify the product code).
- Bill of lading number (click here to identify the bill of lading number).

You will also need to indicate the delivery date, the reference contact details and a valid email address to be contacted.

Warranty validation

HOW TO REPORT A FAULT (LED PRODUCTS)

At the time of the fault discovery, the customer is asked to inform in writing AEC ILLUMINAZIONE SRL mentioning the type of damaged device, the delivery details (bill of lading or invoice number) and the location of the installation .
Before reporting a fault, the warranty must be validated and the customer must be in possession of a bill of lading containing the following information:

- Product code (click here to identify the product code).
- Delivery date (click here to identify the delivery date).
- Bill of lading number (click here to identify the bill of lading number).

The customer will be also required to know the location of the installation, the number of damaged equipments, the reference contact details and a valid email address to be contacted.

Fault reporting