Product warranty, LED product warranty, warranty conditions, warranti validation, warranty terms and conditions
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Product Warranty
LED STREET LIGHTING LUMINAIRES
5 YEARS WARRANTY
1) AEC ILLUMINAZIONE SRL guarantees that the AEC products come with a 5 (five)-year full warranty, as of the invoice date, if used in accordance with their intended purpose. The warranty is issued by AEC to the customer whose name is stated on the invoice.
2) The warranty must be activated within 30 (thirty) days from the invoice date by filling out the on - line form available from http://www.aecilluminazione.com/aec-led/product-warranty. If the on-line activation is not fulfilled, the product shall be covered for a minimum warranty period of 2 (two) years, in compliance with the laws in force.
3) The equipment warranty covers the repair or replacement of the faulty parts or the parts with manufacturing defects, based on our final decision.
4) The detected defect must be communicated in writing to AEC ILLUMINAZIONE SRL, to obtain the repair/replacement under warranty.
5) The warranty only applies provided that:
a. The product has been used in conformity with the specifications.
b. The product has been installed in conformity with the installation instructions included in the supply and by qualified personnel.
c. A qualified technician has submitted the electrical plant conformity and test certificate.
d. The room temperature threshold values (Ta) and the voltage values (Vin), including the relevant tolerances, do not exceed the limits and the product has not been exposed to mechanical loads that are not in conformity with the intended use.
e. No changes or interventions have been carried out, without any prior AEC ILLUMINAZIONE SRL authorisation in writing.
f. The defective product must be kept by the customer as is, as long as necessary to allow AEC ILLUMINAZIONE SRL to perform the necessary evaluations, aimed at identifying the cause of the failure.
g. The customer submits the purchasing contract or the invoice or the documentation confirming the on-line activation of the warranty to AEC ILLUMINAZIONE SRL.
h. The fault must be accurately reported by the customer, in writing or via e-mail, to AEC ILLUMINAZIONE, giving evidence of the type and extent within 30 (thirty) days from the date it was first found.
i. The customer has duly paid the product in conformity with the terms of payment specified in the sale agreement.
6) The warranty does not apply in the following cases:
a. Product defects caused by unexpected and unforeseeable events (e.g. fortuitous event and / or force majeure, including electrical discharges and lightning strikes), vandalism, unrest, fires and any other events whereby manufacturing defects cannot be claimed as a cause.
b. Faults caused by surges exceeding the parameters specified in the norm IEC 61000-4-5:2005 and IEC 61547:2009.
c. The product was tampered with or replaced by personnel that had not been previously authorized
in writing by AEC ILLUMINAZIONE SRL.
7) The light flow depreciation is a normal phenomenon during the working life of the LED and is not covered by the warranty. The product can be considered defective when 3 or more LED’s are off (critical failure condition).
8) Within the 5 (five)-year period, the warranty covers up to max. 22,000 working hours, corresponding on average to 12 (twelve) working hours/day.
9) If any defects covered by this warranty are identified (and the conditions described in the previous paragraphs have been met) AEC ILLUMINAZIONE SRL shall decide whether to repair and / or replace the product with a better or an equivalent product in terms of energy and lighting performance, compatibly with the state-of-the art LED technology.
10) This warranty does not cover all the expenses that are incurred to repair the defect. For example: Removal and installation of the product, labour, freight of the defective and repaired product, rental and / or use of lifting devices (cage lorry), scaffolding, daily travelling allowances and travelling expenses, if needed.
11) This warranty does not cover any damage caused to equipment or property due to product malfunctioning.
12) The AEC ILLUMINAZIONE SRL products have been manufactured using innovative manufacturing processes that guarantee high quality in terms of abrasion and corrosion resistance and colour stability or peeling. The products are guaranteed provided that any mechanical or structural faults are due to manufacturing defects.
13) This warranty covers the whole product, including light remote controls, if any.
14) This warranty does not apply to AEC tunnel permanent lighting fixtures, which are covered by a separate warranty.
15) If properly activated, this warranty is the only product guarantee granted by AEC ILLUMINAZIONE SRL to the customer (stated in the invoice), who shall renounce any other implicit and / or explicit rights contained in the laws in force and any other warranty provided by AEC ILLUMINAZIONE SRL.
16) The customer shall not claim anything else from AEC ILLUMINAZIONE SRL in relation to the faulty product. AEC ILLUMINAZIONE SRL shall not be charged any expenses that have been incurred to keep the defective product in store, nor any other costs and / or damages. Likewise the customer shall not be entitled to request and / or claim any postponement of payments, price reduction or termination of the supply agreement.
17) As soon as the failure has been identified, the customer shall inform AEC ILLUMINAZIONE SRL in writing, copy the area dealer, giving information on the equipment type, the supply details (transport document or invoice number) and installation site. Such notice may be sent to faultassistance@aecilluminazione.com or directly inserted into the form on page http://www.aecilluminazione.com/aec-led/faults-assistance.
AEC ILLUMINAZIONE SRL will then authorise the customer to return the material to be repaired. Articles returned without first receiving the AEC ILLUMINAZIONE SRL authorisations will not be accepted. Once the material has been received, AEC ILLUMINAZIONE SRL will analyse the failure, communicate the cause to the customer and whether the cause is covered by the warranty. If the failure is covered by the warranty, AEC ILLUMINAZIONE SRL shall repair it for free; if it is not covered by the warranty, AEC ILLUMINAZIONE SRL shall communicate the cost of the repair to the customer and repair the part after receiving the customer’s authorisation in writing.
The customer shall in no case request new products in replacement of the defective ones.
WARRANTY CONDITIONS
-The warranty is accepted subject to submission of the document certifying the correct installation and start-up of the electrical system the product is connected to.
-The warranty shall be null and void if the installation was not carried out in accordance with the instruction sheet supplied with the equipment.
-To activate the warranty, follow the instructions in the specific website area ("WARRANTY") to fill in the form.
-AEC shall repair or, based on their personal discretion, replace the product or defective parts.
-The product warranty shall be null and void if the product is modified and / or adapted according to technical and safety standards other than those in force in the country where the product was designed and manufactured.
This warranty does not cover the following:
-Scheduled checks, maintenance, repair or replacement of wear parts;
-Costs and damage caused by transportation, handling or installation;
-Inappropriate use, wrong installation and use;
-Damage caused by fires, natural phenomena, turmoil, wrong power supply and any other cause not depending on AEC Illuminazione;
-Cost of assembly and disassembly.
Any person who owns the product during the warranty period is entitled to the warranty.
WARRANTY VALIDATION
The warranty can only be validated by the registered site users. After entering your e-mail address and password in the reserved area, click on the “LED” menu and in the “Validate warranty” submenu.
Have the following information available before validating the warranty:
• Name of the purchased product (e.g. Led-in, T-led);
• Product code
• Date of receipt
• Document transport number
If the LED products are properly installed or normally used, they are guaranteed for twenty-four (24) months, which can be extended to 60 months from the purchasing date, against manufacturing, operation and material defects.
For any aftersales information please contact us at aftersales@aecilluminazione.it
DOWNLOAD HERE THE WARRANTY TERMS AND CONDITIONS (pdf file).
5 YEARS WARRANTY
1) AEC ILLUMINAZIONE SRL guarantees that the AEC products come with a 5 (five)-year full warranty, as of the invoice date, if used in accordance with their intended purpose. The warranty is issued by AEC to the customer whose name is stated on the invoice.
2) The warranty must be activated within 30 (thirty) days from the invoice date by filling out the on - line form available from http://www.aecilluminazione.com/aec-led/product-warranty. If the on-line activation is not fulfilled, the product shall be covered for a minimum warranty period of 2 (two) years, in compliance with the laws in force.
3) The equipment warranty covers the repair or replacement of the faulty parts or the parts with manufacturing defects, based on our final decision.
4) The detected defect must be communicated in writing to AEC ILLUMINAZIONE SRL, to obtain the repair/replacement under warranty.
5) The warranty only applies provided that:
a. The product has been used in conformity with the specifications.
b. The product has been installed in conformity with the installation instructions included in the supply and by qualified personnel.
c. A qualified technician has submitted the electrical plant conformity and test certificate.
d. The room temperature threshold values (Ta) and the voltage values (Vin), including the relevant tolerances, do not exceed the limits and the product has not been exposed to mechanical loads that are not in conformity with the intended use.
e. No changes or interventions have been carried out, without any prior AEC ILLUMINAZIONE SRL authorisation in writing.
f. The defective product must be kept by the customer as is, as long as necessary to allow AEC ILLUMINAZIONE SRL to perform the necessary evaluations, aimed at identifying the cause of the failure.
g. The customer submits the purchasing contract or the invoice or the documentation confirming the on-line activation of the warranty to AEC ILLUMINAZIONE SRL.
h. The fault must be accurately reported by the customer, in writing or via e-mail, to AEC ILLUMINAZIONE, giving evidence of the type and extent within 30 (thirty) days from the date it was first found.
i. The customer has duly paid the product in conformity with the terms of payment specified in the sale agreement.
6) The warranty does not apply in the following cases:
a. Product defects caused by unexpected and unforeseeable events (e.g. fortuitous event and / or force majeure, including electrical discharges and lightning strikes), vandalism, unrest, fires and any other events whereby manufacturing defects cannot be claimed as a cause.
b. Faults caused by surges exceeding the parameters specified in the norm IEC 61000-4-5:2005 and IEC 61547:2009.
c. The product was tampered with or replaced by personnel that had not been previously authorized
in writing by AEC ILLUMINAZIONE SRL.
7) The light flow depreciation is a normal phenomenon during the working life of the LED and is not covered by the warranty. The product can be considered defective when 3 or more LED’s are off (critical failure condition).
8) Within the 5 (five)-year period, the warranty covers up to max. 22,000 working hours, corresponding on average to 12 (twelve) working hours/day.
9) If any defects covered by this warranty are identified (and the conditions described in the previous paragraphs have been met) AEC ILLUMINAZIONE SRL shall decide whether to repair and / or replace the product with a better or an equivalent product in terms of energy and lighting performance, compatibly with the state-of-the art LED technology.
10) This warranty does not cover all the expenses that are incurred to repair the defect. For example: Removal and installation of the product, labour, freight of the defective and repaired product, rental and / or use of lifting devices (cage lorry), scaffolding, daily travelling allowances and travelling expenses, if needed.
11) This warranty does not cover any damage caused to equipment or property due to product malfunctioning.
12) The AEC ILLUMINAZIONE SRL products have been manufactured using innovative manufacturing processes that guarantee high quality in terms of abrasion and corrosion resistance and colour stability or peeling. The products are guaranteed provided that any mechanical or structural faults are due to manufacturing defects.
13) This warranty covers the whole product, including light remote controls, if any.
14) This warranty does not apply to AEC tunnel permanent lighting fixtures, which are covered by a separate warranty.
15) If properly activated, this warranty is the only product guarantee granted by AEC ILLUMINAZIONE SRL to the customer (stated in the invoice), who shall renounce any other implicit and / or explicit rights contained in the laws in force and any other warranty provided by AEC ILLUMINAZIONE SRL.
16) The customer shall not claim anything else from AEC ILLUMINAZIONE SRL in relation to the faulty product. AEC ILLUMINAZIONE SRL shall not be charged any expenses that have been incurred to keep the defective product in store, nor any other costs and / or damages. Likewise the customer shall not be entitled to request and / or claim any postponement of payments, price reduction or termination of the supply agreement.
17) As soon as the failure has been identified, the customer shall inform AEC ILLUMINAZIONE SRL in writing, copy the area dealer, giving information on the equipment type, the supply details (transport document or invoice number) and installation site. Such notice may be sent to faultassistance@aecilluminazione.com or directly inserted into the form on page http://www.aecilluminazione.com/aec-led/faults-assistance.
AEC ILLUMINAZIONE SRL will then authorise the customer to return the material to be repaired. Articles returned without first receiving the AEC ILLUMINAZIONE SRL authorisations will not be accepted. Once the material has been received, AEC ILLUMINAZIONE SRL will analyse the failure, communicate the cause to the customer and whether the cause is covered by the warranty. If the failure is covered by the warranty, AEC ILLUMINAZIONE SRL shall repair it for free; if it is not covered by the warranty, AEC ILLUMINAZIONE SRL shall communicate the cost of the repair to the customer and repair the part after receiving the customer’s authorisation in writing.
The customer shall in no case request new products in replacement of the defective ones.
WARRANTY CONDITIONS
-The warranty is accepted subject to submission of the document certifying the correct installation and start-up of the electrical system the product is connected to.
-The warranty shall be null and void if the installation was not carried out in accordance with the instruction sheet supplied with the equipment.
-To activate the warranty, follow the instructions in the specific website area ("WARRANTY") to fill in the form.
-AEC shall repair or, based on their personal discretion, replace the product or defective parts.
-The product warranty shall be null and void if the product is modified and / or adapted according to technical and safety standards other than those in force in the country where the product was designed and manufactured.
This warranty does not cover the following:
-Scheduled checks, maintenance, repair or replacement of wear parts;
-Costs and damage caused by transportation, handling or installation;
-Inappropriate use, wrong installation and use;
-Damage caused by fires, natural phenomena, turmoil, wrong power supply and any other cause not depending on AEC Illuminazione;
-Cost of assembly and disassembly.
Any person who owns the product during the warranty period is entitled to the warranty.
WARRANTY VALIDATION
The warranty can only be validated by the registered site users. After entering your e-mail address and password in the reserved area, click on the “LED” menu and in the “Validate warranty” submenu.
Have the following information available before validating the warranty:
• Name of the purchased product (e.g. Led-in, T-led);
• Product code
• Date of receipt
• Document transport number
If the LED products are properly installed or normally used, they are guaranteed for twenty-four (24) months, which can be extended to 60 months from the purchasing date, against manufacturing, operation and material defects.
For any aftersales information please contact us at aftersales@aecilluminazione.it
DOWNLOAD HERE THE WARRANTY TERMS AND CONDITIONS (pdf file).
